Your Bill

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Ways to Pay Your Bill
Water Rates & Fees
How Rates & Budgets Are Calculated
Questions About Billing

Have questions about your water bill?

Explore payment options, access your account, review rates, and find answers to common billing questions below.

Customer Account Portal

Log into your account to pay your bill online, access your account, and update any billing information. For questions about your e-bill, read visit our frequently asked questions.

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Read our FAQs
Woman signing up for bill payments on her phone

Ways to Pay Your Bill

Pay Online

Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection. Simply select quick pay. Credit cards and e-checks are all accepted forms of payments with a 1% service charge.

Auto-Pay

Avoid service fees by setting up automatic payments using your checking account or credit card, so you never miss a due date. Using this system, customers can avoid additional services fees. Enroll online or contact customer service.

Pay In-Person

Water bill payments are accepted Monday through Friday from 8:00 a.m. to 5:00 p.m. at East Orange County Water District’s administrative office. Payment can be made by cash, check, Visa, MasterCard. There is a 1% Service Fee for all credit card and e-check transactions.

Pay By Mail

Mail your water bill payment stub along with your check using the courtesy reply envelope provided with your bill. If the envelope is missing, the payment to the administration office.

Administration Office:
East Orange County Water District
185 N. McPherson Road
Orange, California 92869-3720

Bill Assistance & Payment Support

We understand that paying a bill on time is not always easy. If you’re experiencing financial or medical hardship, help may be available through the California’s Water Shutoff Protect act (Senate Bill 998). If residential customers are having difficulty paying their water bill, this act is designed to help avoid service interruption whenever possible.

Water Rates & Fees

The cost of your water allows EOCWD to continue to provide a safe, reliable, high-quality water supply while investing for the infrastructure need to serve our community in the future.

Each dollar of your water bill is allocated to support essential service areas.

Diagram showing breakdown of where ratepayer money goes: 23% goes to water, 37% to operations and maintenance and 40% to capital improvements

Current Water Rates

The current water rate schedule provides detailed information about charges and how rates are applied based on your account type and water use.

Fixed and Volumetric Commodity Rates

5-Year Schedule FY 2023 FY 2024 FY 2025 FY 2026 FY 2027 FY 2028
Effective Month Current Jul 2023 Jul 2024 Jul 2025 Jul 2026 Jul 2027
Proposed Revenue Adjustments 7.5% 7.5% 7.5% 7.5%
Monthly Service Fees
5/8″ $22.50 $32.78 $35.24 $37.88 $40.72 $43.77
3/4″ $33.75 $32.78 $35.24 $37.88 $40.72 $43.77
1″ $56.24 $48.68 $52.33 $56.26 $60.48 $65.01
1 1/2″ $112.46 $88.43 $95.07 $102.20 $109.86 $118.10
2″ $179.92 $136.14 $146.35 $157.33 $169.13 $181.81
3″ $393.56 $287.21 $308.75 $331.90 $356.80 $383.56
Commodity Rates
Commodity Rates ($/ccf) $5.07 $4.45 $4.78 $5.14 $5.52 $5.94
5-Year Schedule FY 2023 FY 2024 FY 2025 FY 2026 FY 2027 FY 2028
Effective Month Current Jul 2023 Jul 2024 Jul 2025 Jul 2026 Jul 2027
Proposed Revenue Adjustments 7.5% 7.5% 7.5% 7.5%
Monthly Capital Fees will be collected via the property tax roll
5/8″ $32.52 $51.59 $55.46 $59.62 $64.09 $68.89
3/4″ $32.52 $51.59 $55.46 $59.62 $64.09 $68.89
1″ $32.52 $85.98 $92.43 $99.36 $106.81 $114.82
1 1/2″ $32.52 $171.96 $184.86 $198.72 $213.63 $229.65
2″ $32.52 $275.14 $295.77 $317.96 $341.80 $367.44
3″ $32.52 $601.86 $647.00 $695.53 $747.69 $803.77

Rate Adoption Process

All rates have been adopted by the EOCWD Board according to Proposition 218 requirements. All water rates are reviewed through a rate study and adopted by the Board of Directors at a public hearing. If changes to water rates are proposed, customers are notified in advance and given the opportunity to review the information.

View the Rate Study
Cover of the 2023 Water Rate Study

Understanding How Water Rates are Calculated

Cost of Service

Water rates are structured to align with the cost of providing service, operational needs, infrastructure improvements, and long term sustainability.

Rates & Fees

Fixed Charges

  • Monthly Service Fee – This charge covers a portion of system operations and maintenance. It is a fixed monthly charge. Regardless of how much water you use, this fee remains the same each billing period.
  • Capital Fee – This charge includes all of the costs associated with the ongoing replacement and refurbishment of the water storage, treatment, and delivery facilities. It is a fixed monthly charge and are billed annually through your property tax bill.

Water Consumption Charges

  • Volumetric Water Charge – This charge helps cover costs associated with delivering water to your home.
Woman calculating her water bill

Frequently Asked Questions About Your Bill

It is possible to receive assistance in paying your water bill through EOCWD, as mandated by Senate Bill 998. It puts forward that if you are a low-income customer with a signed certificate from your primary care provider, stating that the discontinuation of your water service would pose a serious threat to your health and safety, you may be provided with extended payment options to help you avoid termination of your water service.

Senate Bill 998, the Water Shutoff Protection Act, was signed by former Governor Jerry Brown in September 2018. SB 998 prohibits disconnection for nonpayment by any residential customer who has been delinquent for less than 60 days. It requires the water district give notice in writing or by telephone before disconnection. The district must also include an offer to discuss alternative payment methods or deferred payments, in addition to details pertaining to appeals and extensions. This information must be made available online for customers to access.

This information can be updated online via the My Account page. In the Account Settings section, click Edit Profile to edit your online profile. Also, please contact a customer service representative to confirm these changes in our office as well. Our contact information can be found on the Contact Us page.

Please contact a customer service representative. Our contact information can be found on the Contact Us page.

Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection. To sign up, click here.

Please contact a customer service representative. Our contact information can be found on the Contact Us page.

Please contact a customer service representative. Our contact information can be found on the Contact Us page.

Yes, we accept checks as payment. You can pay be E-check (1% Service Fee) or send a check in the mail or bring it by our office.

Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online.

There are several methods used to ensure that your e-Bill account information is secure:

  • Sign-in ID and Password: Your username and password are unique identifiers that only you know. If your username and password aren’t shared with anyone, no one can sign in as you.
  • SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
  • Encryption: We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.

Service fees differ depending on the payment method chosen. When viewing the bill you wish to pay, the fee amounts associated with each method of payment are displayed just below the bill details.

Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.